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Marketing        Project Management        Consulting Services        

Consulting Services
D3Logic will deliver the managed application services with the full spectrum of business application functionality including Marketing, Sales, Service, Supply Chain, and Digital Content Management.

Within each of the business applications components, D3Logic will provide scalable solutions which will evolve into broader and more improved managed business application capabilities.

We can manage the delivery of your sales and marketing collateral - help develop and manage powerful, targeted campaigns and design and update print and website catalogs.

Our consulting services will help our customers realize the full potential of their existing infrastructure. Outsourcing is the real tool utilized by corporations of all sizes to reduce overhead, deploy needed talent in other areas, and increase proficiencies in core competencies.

MARKETING
Application Components
Campaign Planning
eMail Campaign Programs
WebSite Updates for Features,
  News, Announcements
e-Coupons
e-Newsletters
Online Content Management
  (e.g., Marketing Collateral)
Telemarketing (scripts, contact
  management, customer profiling)

Marketing Reporting and Analytics
User Communities
Marketing Department
Client Delivery and
  Fulfillment Teams
Telemarketing
Management

SALES
Application Components
Sales Force Automation
  (i.e., Contact Management,
  Sales Process Methodology,
  Forecasting & Planning, Sales
  Reporting & Analytics)

Order Management
  (Online, Offline)

Telesales   (scripts, contact
  management, customer profiling)

eCommerce Order Processing
  and Fulfillment
Product/Service Configuration
  Tool
Price Quoting Tool
Billing/Invoicing
Competitor Profiling
Cross-sell/Up-sell
CUSTOMER SERVICE
Application Components
Customer Call Center Support
  (i.e., Inquiry - Problem Resolution,
  Customer Re-orders,
  Customer Order Placement,
  Customer Order Status
  Query)
Web-Self Service
  (i.e., Re-orders, Pricing,
  Product-Service
  Configuration etc.)
FAQ's
Knowledge Database
Technical Support
Returns Management
  - Reverse Logistics
Customer Support Reporting
  and Analytics
User Communities
Customer Service
  Representatives
Fulfillment Operations
Management
Customers, Partners
  and Vendors
SUPPLY CHAIN
Application Components
Planning and Forecasting
Procurement
Contracts Administration
Vendor Management
Supply Chain Reporting
  and Analytics

User Communities
Procurement
Fulfillment Operations
Partners & Vendors

DIGITAL MANAGEMENT
Application Components
Digital Library Content
  Management
Digital Content Mastering
Secure Digital Content Delivery
Micro-Payment Processing
Rental-Lease Processing

User Communities
IT Operations
Marketing Operations
Customers

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